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If you know little or nothing about 6 Sigma, this is the book to get. Given the focus on the customer by today's businesses anyone with organizational responsibility whether the CEO, owner, manager, coordinator etc. Baird breaks down 6 Sigma into its component parts and very clearly explains 6 Sigma's goals and methods. He emphasizes that it is not a philosophy but a proven way of ensuring customer satisfaction.
In fact, the entire process begins with the customer and becomes a company wide strategy in which all share in the responsibility. The author brings the reader to the heart of 6 Sigma through a sequence of easily read chapters. His goal is to impart a thorough understanding of the essence of 6 Sigma and how small businesses can take advantage of the process. Baird does this so well that even the most unsophisticated of readers will understand the concept.
Baird references a couple of examples throughout the course of the entire book - success stories and failures - that reinforce his points. He does a good job of encouraging owners of businesses - small, medium or large - to get to Six Sigma level and not to settle for anything less.
The conclusions at the end of each chapter and section helped me to review what I just learned before I moved on to the next concept. The only negative about this book is that the historic quotes and stock photos didn't provide any information; they just seemed like fillers that I found myself quickly skipping over. But that's easy to forgive.
There's a lot of good information in this book, and I know I will find myself referencing it many times throughout my career. See all 8 reviews. Most recent customer reviews.princessadeja.com/includes/annex/498-telefon-tamir-takip.php
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Amazon Restaurants Food delivery from local restaurants. Skip to content Skip to search. The six sigma manual for small and medium businesses: Language English View all editions Prev Next edition 3 of 3. Check copyright status Cite this Title The six sigma manual for small and medium businesses: Author Baird, Craig W.
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Physical Description p. Subjects Small business -- Management.
Six sigma Quality control standard Total quality management. Contents Machine derived contents note: Introduction 9 What Is Six Sigma?
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Six Sigma Leadership 52 Chapter 5: Understanding Dmadv Section Introduction Chapter Define And Measure Conclusion Chapter Notes Includes bibliographical references p. View online Borrow Buy Freely available Show 0 more links Related resource Table of contents only at http: Set up My libraries How do I set up "My libraries"? These 2 locations in All:
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