Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision


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Sie finden die entsprechenden Informationen in der Detailansicht des jeweiligen Titels. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision.

While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover.

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Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Chapter 1 Key 1: Apply What We Know. Chapter 2 Key 2: Connect the Employee to the Mission. Chapter 3 Key 3: Build a Support Structure.


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The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover.

Based on author Nancy Summers' many years of working with troubled social service agencies, Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision fills this need and offers numerous ideas for securing the best care for those served by social service agencies.


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Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Filled with interviews and numerous case examples, Managing Social Service Staff for Excellence offers a step-by-step process for: Working With Emotional Intelligence. Carrots and Sticks Don't Work: High Performance Team Coaching.

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Managing Social Service Staff For Excellence: Five Keys To Exceptional Supervision

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Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision
Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision
Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision
Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision
Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision
Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision
Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision
Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision

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